Director, Customer Support
Henry Schein One
About this role
The Director of Customer Support (Backline) oversees the support division responsible for handling complex, escalated customer issues, ensuring system stability, and enhancing customer experience through leadership, process optimization, and cross-functional collaboration. This role involves managing support workflows, incident resolution, data analysis, and building a high-performing team within a SaaS environment.
Skills
Qualifications
About Henry Schein One
henryscheinone.comHenry Schein One is a dental technology company that provides practice management software and integrated digital solutions to help dental practices streamline workflows and improve patient care. Their platform offers tools for scheduling, clinical charting, billing, patient communications, and practice automation to simplify day‑to‑day operations. Positioned as cutting‑edge dental technology, Henry Schein One targets practices of all sizes seeking to boost efficiency, compliance, and the patient experience while leveraging the broader Henry Schein industry presence.
About Henry Schein One
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Henry Schein One.
Salary
$145k – $172k
per year