Manager, Technical Support - EMEA

Vanta(1 month ago)

HybridFull TimeManager$136,843 - $178,258 (estimated)Support

About this role

The Manager, Technical Support - EMEA at Vanta is responsible for leading a high-performing support team focused on providing exceptional customer experiences through effective troubleshooting and education. This role involves hiring and developing talent, driving operational excellence, collaborating with cross-functional teams, and enhancing an AI-enabled support model. The manager also oversees complex customer escalations, influences product quality, and ensures timely resolution of high-value issues, all while operating in a fast-paced, rapidly evolving SaaS environment.

View Original Listing

Required Skills

Support Leadership
Team Management
Customer Education
Performance Monitoring
Technical Skills
Training Development
Operational Excellence
Capacity Planning
Risk Identification
Workflow Streamlining

+15 more

Qualifications

5+ years of Support leadership experience
KCS v6 certification

About Vanta

vanta.com

Vanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.