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Director, Customer Support at Komodo Health - ApplyBlast

Director, Customer Support

Komodo Health

1 month ago

3.2 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Director

6 applicants

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About this role

The Director, Customer Support leads Komodo Health's front-line support organization, serving as the first point of contact for technical and data-related customer issues. This hands-on role involves managing a team of support professionals, driving continuous improvement in customer experience, and implementing AI-enabled processes to enhance operational efficiency. The position requires strategic vision and cross-functional collaboration to resolve recurring issues and meet evolving business objectives.

Responsibilities

Lead and manage the front-line customer support organization
Develop and execute global support strategy to meet customer needs
Analyze root causes and improve issue containment and resolution rates

Skills

About Komodo Health

komodohealth.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Komodo Health is a healthcare AI and real-world data analytics platform built primarily for Life Sciences organizations. Its core products include the Healthcare Map, which links over 1 trillion records across 330M+ de-identified U.S. patients, and Marmot, an AI layer that delivers reproducible, auditable insights through plain-language queries and governed workflows. Komodo enables life sciences teams, financial services firms, payers, and providers to get verified, defensible answers from healthcare data fast enough to drive decisions.