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Director, CX Business Systems at Braze - ApplyBlast

Director, CX Business Systems

Braze

3 months ago

4.2 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, CX Business Systems at Braze will lead the Post Sales / Customer Experience business systems analysts and technical program managers, shaping the strategic roadmap for the CX technology stack. This senior leader will partner with CX executive leadership to drive operational excellence, AI adoption, and the integration of systems across professional services, partner delivery, customer success, and support functions.

Responsibilities

Lead high‑performing Business Systems Analysts and Technical Program Managers
Define and execute the CX technology strategy and roadmap
Drive AI adoption across the CX technology stack

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business or related fieldMBASalesforce certificationGainsight certificationCertinia certification

About Braze

braze.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.