Senior Strategy & Operations Business Partner, CS/CX

Everlaw(28 days ago)

HybridFull TimeSenior$140,000 - $177,000Customer Success & Experience

About this role

The Strategy & Operations Business Partner for CS/CX is a senior post-sales role that partners with Customer Success and Customer Experience leadership to architect cross-functional initiatives that optimize the end-to-end customer lifecycle. The role focuses on driving measurable, data-driven impact on revenue, retention, and product adoption and serves as a bridge between high-level strategy and technical execution. This position is full-time and based in Oakland, CA with a hybrid schedule (in-office Monday/Wednesday/Thursday and remote Tuesday/Friday).

View Original Listing

Required Skills

Strategic Advisory
Data Analysis
Project Management
Process Improvement
Change Management
Cross-Functional Leadership
Stakeholder Management
Gainsight
Salesforce
Product Adoption

+2 more

Qualifications

BA/BS
Gainsight Admin (Preferred)
Salesforce Admin (Preferred)

About Everlaw

everlaw.com

Everlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.