Senior Strategy & Operations Business Partner, CS/CX

Everlaw

2 months ago

4.0 on Glassdoor

Oakland, CA

Hybrid

Full Time

Senior

6 applicants

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About this role

The Strategy & Operations Business Partner for CS/CX is a senior post-sales role that partners with Customer Success and Customer Experience leadership to architect cross-functional initiatives that optimize the end-to-end customer lifecycle. The role focuses on driving measurable, data-driven impact on revenue, retention, and product adoption and serves as a bridge between high-level strategy and technical execution. This position is full-time and based in Oakland, CA with a hybrid schedule (in-office Monday/Wednesday/Thursday and remote Tuesday/Friday).

Skills

Qualifications

BA/BSGainsight Admin (Preferred)Salesforce Admin (Preferred)

About Everlaw

everlaw.com

Everlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.