Senior Strategy & Operations Business Partner, CS/CX
Everlaw
About this role
The Strategy & Operations Business Partner for CS/CX is a senior post-sales role that partners with Customer Success and Customer Experience leadership to architect cross-functional initiatives that optimize the end-to-end customer lifecycle. The role focuses on driving measurable, data-driven impact on revenue, retention, and product adoption and serves as a bridge between high-level strategy and technical execution. This position is full-time and based in Oakland, CA with a hybrid schedule (in-office Monday/Wednesday/Thursday and remote Tuesday/Friday).
Skills
Qualifications
About Everlaw
everlaw.comEverlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.
Recent company news
Legal tech startup Everlaw moves into expanded Oakland HQ, plans hiring spree - San Francisco Business Times
Oct 3, 2025
Everlaw Expands AI Capabilities with Deep Dive Tool and Achieves FedRAMP Certification For Its AI
Aug 27, 2025
AI Does Little to Reduce Law Firm Billable Hours, Survey Shows
Oct 14, 2025
Everlaw vs Relativity: Which Wins?
Aug 14, 2025
SpotDraft, Westlaw, Lupl, NRF, Lewis Silkin, Everlaw, AItorney +
Oct 3, 2025
About Everlaw
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Everlaw.
Salary
$140k – $177k
per year
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