Director, CX Enablement

Crunchyroll, LLC(12 days ago)

HybridFull TimeDirector$160,000 - $180,000Customer Experience

About this role

Director role leading Crunchyroll’s Customer Experience Enablement organization across Learning & Development, Knowledge Management, Quality Assurance, and Program Management. The position focuses on building high-performing, globally distributed teams and designing scalable systems to elevate customer support maturity. The leader will drive cross-functional alignment, leverage AI and technology to improve service quality, and define long-term enablement strategy tied to business outcomes.

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Required Skills

Learning
Knowledge Management
Quality Assurance
Program Management
Instructional Design
Project Management
Vendor Management
Leadership
Strategy
AI

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About Crunchyroll, LLC

crunchyroll.com

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.