Director, CX Enablement
Crunchyroll, LLC
About this role
Director role leading Crunchyroll’s Customer Experience Enablement organization across Learning & Development, Knowledge Management, Quality Assurance, and Program Management. The position focuses on building high-performing, globally distributed teams and designing scalable systems to elevate customer support maturity. The leader will drive cross-functional alignment, leverage AI and technology to improve service quality, and define long-term enablement strategy tied to business outcomes.
Skills
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
Recent company news
Art ThreatCrunchyroll class action lawsuit alleges viewer data shared without consent, seeks $2.5K per violation
4 days ago
CrunchyrollMAPPA to Absorb Anime Production Company Contrail
2 weeks ago
MSNSony-owned Crunchyroll faces class-action lawsuit for allegedly sharing private viewing data with marketing firm Braze
1 day ago
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BritannicaCrunchyroll LLC | History, Industry, & Facts | Britannica Money
Oct 24, 2024
About Crunchyroll, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Crunchyroll, LLC.
Salary
$160k – $180k
per year