About this role
The Enablement Lead at Birdie is responsible for enhancing the Partner Care team's performance through innovative quality assurance methodologies and AI-powered tools. This role involves designing and implementing training programs, analyzing quality metrics, and collaborating with leadership to identify systemic improvements that elevate partner satisfaction. Additionally, the Enablement Lead will manage a team focused on training, audits, and knowledge management to ensure comprehensive support for both frontline and back office teams.
Required Skills
- Quality Assurance
- Training Development
- Knowledge Management
- Stakeholder Collaboration
- Data Analysis
- Performance Metrics
- Documentation Governance
- Training Program Design
- AI Tools Utilization
- Team Empowerment
+5 more
About Birdie
www.birdie.careBirdie is a comprehensive homecare technology platform designed to streamline operations for care providers. It offers an all-in-one solution that integrates care management, rostering, finance, and quality compliance, enabling agencies to operate more efficiently and deliver higher-quality care. With features such as a secure carer app and intuitive reporting tools, Birdie ensures that caregivers and management remain connected and informed. Trusted by over 1,000 care services, Birdie's goal is to enhance care delivery while reducing administrative workloads.