Enablement Lead

Birdie

2 months ago

4.7 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Enablement Lead at Birdie is responsible for enhancing the Partner Care team's performance through innovative quality assurance methodologies and AI-powered tools. This role involves designing and implementing training programs, analyzing quality metrics, and collaborating with leadership to identify systemic improvements that elevate partner satisfaction. Additionally, the Enablement Lead will manage a team focused on training, audits, and knowledge management to ensure comprehensive support for both frontline and back office teams.

Skills

About Birdie

www.birdie.care

Birdie is a comprehensive homecare technology platform designed to streamline operations for care providers. It offers an all-in-one solution that integrates care management, rostering, finance, and quality compliance, enabling agencies to operate more efficiently and deliver higher-quality care. With features such as a secure carer app and intuitive reporting tools, Birdie ensures that caregivers and management remain connected and informed. Trusted by over 1,000 care services, Birdie's goal is to enhance care delivery while reducing administrative workloads.