Director, Digital Customer Success

Domino Data Lab(1 month ago)

HybridFull TimeDirector$200,000 - $235,000Customer Success

About this role

The Director of Digital Customer Success will define and execute Udemy’s digital customer success strategy to drive retention, expansion, and advocacy across a large SaaS customer base. This role shapes how customers are engaged digitally and builds scalable programs and processes that impact revenue and satisfaction. The position partners across product, marketing, sales, and executive leadership to translate customer insights into strategic recommendations.

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Required Skills

Vision
Innovation
Leadership
Customer Engagement
Customer Experience
CRM
Project Management
Data Analysis
Program Design
Team Leadership

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.