Director, Digital Customer Success
Betting Hero(1 month ago)
About this role
The Director of Digital Customer Success will define and execute Udemy’s digital customer success vision to drive retention, expansion, and advocacy across a large SaaS customer base. This role shapes how customers engage with Udemy digitally and builds scalable processes that impact revenue growth and satisfaction. The position partners with product, marketing, sales, and leadership to translate customer insights into strategic business recommendations.
Required Skills
- Digital Strategy
- Team Leadership
- Program Design
- CRM Systems
- Customer Analytics
- Customer Engagement
- Customer Experience
- Customer Retention
- Executive Sponsorship
- Project Management
+2 more
About Betting Hero
ziprecruiter.comZipRecruiter is an online hiring marketplace that connects job seekers with employers by aggregating millions of job listings and distributing employer postings across a network of job boards. For job seekers it offers search, one‑click apply and AI-driven career guidance; for employers it provides job posting, candidate matching, resume search and hiring analytics as a SaaS recruiting platform. The service emphasizes fast matching and broad distribution to help companies of all sizes find applicants and help candidates discover relevant openings quickly. Founded in 2010 and widely used across the U.S., ZipRecruiter positions itself as a streamlined, technology‑driven alternative to traditional recruiting channels.
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