Director, Digital Customer Success

Betting Hero(1 month ago)

HybridFull TimeDirector$185,000 - $200,000Customer Success

About this role

The Director of Digital Customer Success will own Udemy’s digital customer success strategy from vision through execution to drive retention, expansion, and advocacy across a rapidly growing customer base. The role shapes how customers are engaged digitally and builds scalable programs that improve onboarding, adoption, and lifetime value. This position partners with product, marketing, sales, and customer success leadership and reports insights and recommendations to executive leadership. The work directly impacts revenue growth and overall customer satisfaction.

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Required Skills

Vision
Innovation
Leadership
Customer Engagement
Customer Experience
CRM
Project Management
Strategy
Team Leadership
Program Design

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About Betting Hero

ziprecruiter.com

ZipRecruiter is an online hiring marketplace that connects job seekers with employers by aggregating millions of job listings and distributing employer postings across a network of job boards. For job seekers it offers search, one‑click apply and AI-driven career guidance; for employers it provides job posting, candidate matching, resume search and hiring analytics as a SaaS recruiting platform. The service emphasizes fast matching and broad distribution to help companies of all sizes find applicants and help candidates discover relevant openings quickly. Founded in 2010 and widely used across the U.S., ZipRecruiter positions itself as a streamlined, technology‑driven alternative to traditional recruiting channels.