Director, Digital Customer Success

Domino Data Lab(1 month ago)

HybridFull TimeDirector$185,000 - $200,000Customer Success

About this role

The Director of Digital Customer Success at Udemy will own and shape the company’s digital customer engagement vision, driving initiatives that improve retention, expansion, and advocacy. This role focuses on building scalable processes and programs that enhance customer satisfaction across a large and diverse user base. The position partners across product, marketing, sales, and executive leadership to align digital experiences with broader business goals.

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Required Skills

Vision
Innovation
Leadership
Customer Engagement
Customer Experience
CRM
Project Management
Data Analysis
Communication
Presentation

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.