Director, Digital Customer Success
Domino Data Lab
About this role
The Director of Digital Customer Success will define and execute Udemy's digital customer success strategy to drive retention, expansion, and advocacy across a growing customer base. This role focuses on shaping scalable digital engagement models and processes that impact revenue growth and customer satisfaction. The director will collaborate across product, marketing, sales, and executive leadership while leading a team of customer success professionals.
Skills
About Domino Data Lab
careerpuck.comPuck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.
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About Domino Data Lab
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Domino Data Lab.
Salary
$185k – $200k
per year