Director, Digital Customer Success

Domino Data Lab(1 month ago)

HybridFull TimeDirector$185,000 - $200,000Customer Success

About this role

The Director of Digital Customer Success will define and execute Udemy's digital customer success strategy to drive retention, expansion, and advocacy across a growing customer base. This role focuses on shaping scalable digital engagement models and processes that impact revenue growth and customer satisfaction. The director will collaborate across product, marketing, sales, and executive leadership while leading a team of customer success professionals.

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Required Skills

Vision
Innovation
Leadership
Customer Engagement
Customer Experience
CRM
Project Management
Data Analysis
Presentation
Team Leadership

+5 more

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.