Director - Global Contact Center Delivery & Excellence
Virgin Voyages
About this role
The Director, Global Contact Center defines and executes the global contact center strategy, leads operations across customer care and back-office functions, and drives operational performance and customer experience.
Skills
About Virgin Voyages
virginvoyages.comExperience Always Included Luxury on new adults-only cruise ships offering almost all-inclusive vacations for couples, singles, friends & families!
Recent company news
Virgin VoyagesBest Cruises | #1 Cruise Line for Large Cruise Ships | Virgin Voyages
Nov 18, 2025
Travel And Tour WorldVirgin Voyages Unleashes a Secret AI Army That’s Quietly Changing Cruise Travel Forever
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Cruise CriticVirgin Voyages Launches New Show and Entertainment Company
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https://www.thetraveler.org/Virgin Voyages Deploys 1,500 AI Agents to Reinvent Cruising
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About Virgin Voyages
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Virgin Voyages.