Director, Key Accounts – Customer Success (SaaS Customer Success)

Zenoti

2 months ago

4.0 on Glassdoor

United States

Hybrid

Full Time

Senior

1 applicant

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About this role

The Enterprise Customer Success Senior Manager at Zenoti is responsible for managing high-value customers, delivering strategic insights, and fostering strong relationships to promote platform adoption and growth. The role involves leading customer engagement initiatives, developing expertise in the platform, and working cross-functionally to ensure customer success.

Skills

Qualifications

Bachelor’s degree10+ years of experience in Customer Success or related role in enterprise

About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.