Director, Key Accounts – Customer Success (SaaS Customer Success)
Zenoti(13 days ago)
About this role
The Enterprise Customer Success Senior Manager at Zenoti is responsible for managing high-value customers, delivering strategic insights, and fostering strong relationships to promote platform adoption and growth. The role involves leading customer engagement initiatives, developing expertise in the platform, and working cross-functionally to ensure customer success.
Required Skills
- Customer Success
- Account Management
- SaaS
- Relationship Building
- Data Analysis
- Product Expertise
- Cross-functional Collaboration
- Proactive Communication
- Problem Solving
- Strategic Planning
Qualifications
- Bachelor’s degree
- 10+ years of experience in Customer Success or related role in enterprise
About Zenoti
zenoti.comZenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.
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