Director of Customer Success, Mid-Market

CreatorIQ(27 days ago)

HybridFull TimeDirector$168,800 - $188,000Customer Experience

About this role

The Director of Customer Success for Mid-Market at CreatorIQ is responsible for managing and nurturing a portfolio of high-value clients, ensuring their success and retention through deep engagement with senior stakeholders. This role involves leading a team of Customer Success Managers, facilitating strategic conversations to align CreatorIQ’s platform capabilities with clients' business objectives, and operationalizing best practices for onboarding and customer health management. The director collaborates cross-functionally to enhance customer experiences, leveraging data to identify growth opportunities and risks while driving tactical initiatives.

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Required Skills

Customer Success
Team Management
Strategic Partnerships
Onboarding
Account Management
Relationship Building
Coaching
Mentorship
Data Analysis
Cross-functional Collaboration

+7 more

About CreatorIQ

www.creatoriq.com

CreatorIQ is an innovative platform revolutionizing the creator marketing landscape for brands. It provides a comprehensive operating system powered by AI-driven intelligence and unified workflows, specifically designed to optimize creator-led growth at scale. By integrating smart workflows, brand safety measures, and compliance protocols, CreatorIQ helps businesses manage and measure their influencer marketing efforts effectively, catering to the needs of over 1,300 leading brands and agencies worldwide. The platform positions itself as a trusted partner in adapting to the evolving dynamics of marketing and creator collaborations.