Director of Customer Success, Mid-Market
CreatorIQ
About this role
The Director of Customer Success for Mid-Market at CreatorIQ is responsible for managing and nurturing a portfolio of high-value clients, ensuring their success and retention through deep engagement with senior stakeholders. This role involves leading a team of Customer Success Managers, facilitating strategic conversations to align CreatorIQ’s platform capabilities with clients' business objectives, and operationalizing best practices for onboarding and customer health management. The director collaborates cross-functionally to enhance customer experiences, leveraging data to identify growth opportunities and risks while driving tactical initiatives.
Skills
About CreatorIQ
www.creatoriq.comCreatorIQ is an innovative platform revolutionizing the creator marketing landscape for brands. It provides a comprehensive operating system powered by AI-driven intelligence and unified workflows, specifically designed to optimize creator-led growth at scale. By integrating smart workflows, brand safety measures, and compliance protocols, CreatorIQ helps businesses manage and measure their influencer marketing efforts effectively, catering to the needs of over 1,300 leading brands and agencies worldwide. The platform positions itself as a trusted partner in adapting to the evolving dynamics of marketing and creator collaborations.
Recent company news
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Sep 11, 2025
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CreatorIQCreatorIQ Named a Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™ for the Fourth Year
Nov 19, 2025
Business InsiderCreator income inequality is rising as top influencers rake in big paydays from brands
Jan 13, 2026
Yahoo Finance UKInfluencer Marketing Platform Global Market Forecast 2025-2030 Featuring Leading Companies - CreatorIQ, Traackr, Meltwater News, Upfluence, GRIN, AspireIQ, IZEA, Mavrck, Onalytica, Tagger Media
Sep 30, 2025
About CreatorIQ
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CreatorIQ.
Salary
$169k – $188k
per year