High Touch Customer Success Manager - EST

Ashby(1 month ago)

RemoteFull TimeManager$110,000 - $145,000Customer Success

About this role

As a High Touch Customer Success Manager at Ashby, you will onboard, train, and support mid-market customers in the EST timezone, ensuring they effectively adopt and utilize Ashby's flexible SaaS solutions. This role entails managing a portfolio of approximately 60 clients, delivering a four to eight-week implementation while collaborating cross-functionally with Sales, Marketing, Product, and Operations. You will leverage your expertise in complex technologies to foster customer relationships, drive engagement, and enhance product utilization to ultimately boost retention and satisfaction.

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Required Skills

Customer Success
B2B SaaS
Implementation
Adoption
Relationship Development
Stakeholder Management
Cross-Functional Collaboration
Training
Technical Support
Data Analysis

+10 more

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.