Director of Enterprise Helpdesk

Campus Opportunities(14 days ago)

HybridFull TimeSenior$80,429 - $157,238.93Information Technology

About this role

The Director of Global Service Desk at Georgetown University leads the worldwide IT service desk operations to deliver high-quality technical support and customer service to students, faculty, staff, and external clients. The role focuses on ensuring consistent IT service delivery, process improvement, and fostering a user-centric support environment across multiple regions.

View Original Listing

Required Skills

ITIL
ServiceNow
Help Desk
Network Protocols
Endpoint Management
Customer Service
IT Support
Leadership
Data Analysis
Vulnerability Management

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field

About Campus Opportunities

georgetown.edu

New Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.

View more jobs at Campus Opportunities →