Help Desk Lead

BRKZ(10 days ago)

HybridFull TimeSenior$86,800 - $198,000Information Technology

About this role

The Help Desk Lead oversees IT support operations, managing a team responsible for delivering high-quality help desk services across cloud and on-premises environments. They apply advanced problem-solving skills to enhance support workflows and ensure SLA compliance. The role involves leading troubleshooting efforts, implementing IT solutions, and maintaining security clearances.

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Required Skills

IT Service Management
Help Desk
Troubleshooting
ITIL
JIRA
ServiceNow
Team Leadership
Security Clearance
Asset Management
Customer Service

Qualifications

Bachelor's degree in IT or Computer Science

About BRKZ

boozallen.com

Booz Allen Hamilton is an advanced technology and management consulting firm that helps government and commercial clients transform missions using analytics, digital, engineering, and cybersecurity capabilities. The company designs and deploys data-driven, AI-enabled, cloud and cyber solutions to advance civil, defense, and national security priorities as well as enterprise modernization and operational resilience. Founded in 1914 and headquartered in McLean, Virginia, Booz Allen combines deep technical expertise and expert services—strategy, systems engineering, and program support—to deliver outcomes for public- and private-sector programs.

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