Director, Patient Success & Contact Center Operations
Cadence Solutions(10 days ago)
About this role
Cadence Health delivers proactive, technology-enabled remote care to help seniors manage chronic conditions and avoid unnecessary hospitalizations. The Patient Success Director will scale the organization's customer service strategy to create a world-class, AI-enabled experience for patients and client partners within Cadence’s remote care model.
Required Skills
- Customer Service
- Call Center
- Workforce Management
- CRM
- Vendor Management
- Change Management
- Data Analysis
- Stakeholder Management
- Patient Engagement
- Performance Management
About Cadence Solutions
cadence.careCadence is a remote patient monitoring company that delivers scalable chronic disease management to improve health outcomes and generate financial ROI. Their solution combines connected devices, data analytics, and clinician‑led care pathways to continuously monitor patients, reduce hospitalizations, and drive better clinical outcomes. Cadence partners with health systems, payers, and employers to implement turnkey RPM programs at scale, and its model has been validated by the New England Journal of Medicine Catalyst. Providers choose Cadence for its integrated technology, clinical workflows, and measurable return on investment.
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