Member Services/Contact Center Supervisor

RUE GILT GROUPE(6 days ago)

RemoteFull TimeManager$62,000 - $68,000Customer Service

About this role

The Member Services Supervisor (Contact Center) leads a fully remote team delivering member service for Rue Gilt Groupe, focusing on building an empowered, high-performing associate experience. The role emphasizes shaping team culture, supporting operational initiatives, and helping evolve a world-class remote contact center. It represents the brand through exceptional member interactions and contributes to continuous improvement across the operation.

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Required Skills

Coaching
Feedback
Leadership
Escalation Management
Performance Management
Timekeeping
Change Management
CRM Navigation
Problem Solving
Communication

Qualifications

High School Diploma or Equivalent

About RUE GILT GROUPE

ruegiltgroupe.com

Cloudflare is a web performance and security company that operates a global edge network to accelerate and protect websites, APIs, and applications. Its platform includes CDN, managed DNS, DDoS mitigation, web application firewall, load balancing, and observability tools, alongside edge computing (Cloudflare Workers) and zero‑trust security services. Enterprises and developers rely on Cloudflare for lower latency, improved reliability, automated threat protection, and easy integration via APIs. The company emphasizes a distributed architecture and scalable pricing to serve organizations of all sizes.