Director, Specialty Customer Care Teams
Genworth(26 days ago)
About this role
The Director, Specialty Customer Care Teams at Genworth oversees specialty customer care functions including Client Services, Consumer Sales, and CareScout Connect. The role reports to the VP of Customer Service and is based in Richmond or Lynchburg, VA. It supports Genworth’s mission to simplify and dignify the aging experience for policyholders within a Fortune 500 insurance company.
Required Skills
- Leadership
- Operations
- Analytics
- Process Management
- Problem Solving
- Communication
- Stakeholder Influence
- Salesforce
- AWS Connect
- Quality Assurance
+2 more
Qualifications
- Bachelor's Degree
- MBA or Master's Degree
About Genworth
genworth.comGenworth is a financial services company specializing in long-term care insurance and related solutions. With a focus on helping individuals plan for and manage their long-term care needs, Genworth offers a range of products including care funding and care services. The company is committed to providing innovative financial solutions and customer support to address the complexities of aging and healthcare costs as individuals plan for their future. Genworth aims to empower customers with the knowledge and tools necessary for effective care planning.
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