Director of Support Operations

InCharge Energy(22 days ago)

Richmond, VAOnsiteFull TimeDirector$145,000 - $175,000Support Operations

About this role

InCharge Energy is hiring a Director of Support Operations to lead and expand its customer support organization, including call center operations, with a strong focus on operational excellence and a customer-first experience. The role partners closely across the business and oversees support coverage for hardware, software, and network-related customer issues. This position reports to the VP of Support Operations and is based in Richmond, VA with daily in-office presence.

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Required Skills

Support Operations
Call Center
People Leadership
Process Improvement
KPI Reporting
Data Analysis
Cross-Functional Collaboration
Workforce Management
Quality Assurance
Training Programs

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About InCharge Energy

inchargeus.com

InCharge Energy Inc. provides turnkey EV charging solutions focused on commercial and fleet customers, offering site design, installation, and deployment of charging infrastructure. They also deliver ongoing commercial EV charger service, maintenance, and network operations to maximize uptime and support fleet electrification. Serving rideshare, delivery, municipal and corporate fleets, InCharge positions itself as an end-to-end partner for scaling and managing charging assets across the U.S.