Director, User Operations - Canada

NerdWallet(2 months ago)

RemoteFull TimeDirector$101,568 - $170,984User Operations

About this role

The Director of User Operations at NerdWallet spearheads the transformation of customer support leveraging AI technologies to enhance service delivery and satisfaction. This role focuses on overseeing strategic vision and daily operations, driving the adoption of AI-powered solutions such as chatbots and automated workflows while ensuring a balance between automation and human expertise. The position entails collaborating with cross-functional teams to align support models with evolving business needs and leading a diverse team of professionals to foster a culture of innovation and customer-centricity.

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Required Skills

Customer Support Strategy
AI Roadmaps
Intelligent Customer Journeys
Data-Driven Optimization
Machine Learning
Conversational AI
Automated Workflows
Customer Support Excellence
Cross-Functional Collaboration
Team Leadership

+10 more

About NerdWallet

www.nerdwallet.com

NerdWallet is a personal finance platform designed to help users make informed financial decisions by simplifying the process of finding and comparing financial products. The company offers comprehensive reviews and recommendations for various financial services, including credit cards, loans, insurance, and investment accounts. With a focus on user education, NerdWallet's team of experts conducts thorough research to provide insights that empower consumers to save money and meet their financial goals.

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