Senior Specialist, Premium Support (Japanese speaker)

Airbnb(10 days ago)

JapanOnsiteFull TimeSenior$127,232 - $171,374 (estimated)Customer Support

About this role

A Senior Specialist, Premium Support at Airbnb provides high-touch, end-to-end customer service for premium and luxury guests and hosts, resolving complex reservation issues and managing sensitive cases. The role interacts directly with community members and internal stakeholders, taking ownership of cases to ensure complete resolution while representing Airbnb’s hospitality standards. This full-time position is based in Japan and may evolve with business needs.

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Required Skills

Communication
Conflict Resolution
Case Management
Stakeholder Engagement
Empathy
Problem Solving
Multitasking
Detail Oriented
Active Listening
MacOS

+4 more

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.