Driver Operations, Senior Associate - Anti Fraud

Lalamove(1 month ago)

Manila, PhilippinesOnsiteFull TimeMedior$51,905 - $70,522 (estimated)Risk Management

About this role

This role focuses on monitoring and investigating fraud-related activities involving drivers and passengers on the Lalamove platform. The position handles appeals, disputes, and complaints, and manages accident reports related to partner riders. It also involves maintaining documentation and trackers, and developing or revising guidelines and processes to support quality assurance and anti-fraud initiatives.

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Required Skills

Fraud Monitoring
Case Investigation
Dispute Review
Complaint Handling
Accident Reporting
Stakeholder Communication
Guideline Development
Process Improvement
Excel Tracking
Google Workspace

+7 more

About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.