Associate Manager, Fraud Disputes

SoFi(1 month ago)

HybridFull TimeManager$112,216 - $147,384 (estimated)Banking Operations

About this role

The Associate Manager, Disputes is a working manager who leads and develops a team handling escalations, complaints, appeals, and complex disputes. The role partners with Banking Operations and other internal stakeholders to ensure policies, procedures, and compliance with applicable laws and regulations. The position requires making timely, fact-based decisions, providing coaching and performance feedback, and driving operational efficiency and accuracy across the disputes function.

View Original Listing

Required Skills

Dispute Management
Team Leadership
Subject Matter Expertise
Troubleshooting
Process Improvement
Training
Compliance
Coaching
Workflow Management
Stakeholder Management

+6 more

Qualifications

About SoFi

sofi.com

Welcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.