Senior Driver Operations Associate - Quality Assurance

Lalamove(6 days ago)

Manila, PhilippinesOnsiteFull TimeJunior$36,781 - $49,980 (estimated)Quality Assurance

About this role

A QA support specialist at Lalamove based in Manila helping to uphold service quality standards across agent interactions and documentation. The role works closely with QA and Callout teams to support performance monitoring and continuous improvement within the delivery operations.

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Required Skills

Call Auditing
QA Tracking
Coaching
Dashboard Maintenance
Data Analysis
Reporting
Process Improvement
Communication
Detail Orientation

About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.