Phoenix Contact

Engineering Technical Support (Entry Level)

Phoenix Contact(22 days ago)

Middletown, PennsylvaniaOnsiteFull TimeJunior$54,604 - $73,763 (estimated)Technical Support
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About this role

An Associate Product Support Specialist provides Level 1 technical support for Phoenix Contact customers, sales personnel, and channel partners. The role focuses on advising on product application and troubleshooting Phoenix Contact products and related systems while communicating case details to customers and internal sales teams. The position also emphasizes continuous learning of industrial automation products, systems, and technologies to improve support effectiveness.

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Required Skills

  • Technical Support
  • Troubleshooting
  • Customer Service
  • CRM Documentation
  • Inbound Calls
  • Email Support
  • Chat Support
  • Product Knowledge
  • Solution Advising
  • Functional Specification

+15 more

Qualifications

  • Bachelor's Degree in Engineering
  • BSEE
  • EET
  • MFET
  • Computer Engineering
  • AS in Engineering
Phoenix Contact

About Phoenix Contact

phoenixcontact.com

Phoenix Contact, headquartered in Blomberg, Germany, is a global provider of industrial electrical engineering and automation products and solutions. The company designs and manufactures connectors, terminal blocks, power supplies, surge protection, PLCs, industrial Ethernet and wireless communication devices, and software for control, monitoring, and IIoT integration. Serving factory and process automation, energy, infrastructure, transportation, and e‑mobility markets, Phoenix Contact emphasizes modular, reliable hardware and scalable solutions that support Industry 4.0 and renewable energy applications.

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