Engineering Technical Support (Entry Level)

Phoenix Contact(22 days ago)

Middletown, PennsylvaniaOnsiteFull TimeJunior$54,604 - $73,763 (estimated)Technical Support

About this role

An Associate Product Support Specialist provides Level 1 technical support for Phoenix Contact customers, sales personnel, and channel partners. The role focuses on advising on product application and troubleshooting Phoenix Contact products and related systems while communicating case details to customers and internal sales teams. The position also emphasizes continuous learning of industrial automation products, systems, and technologies to improve support effectiveness.

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Required Skills

Technical Support
Troubleshooting
Customer Service
CRM Documentation
Inbound Calls
Email Support
Chat Support
Product Knowledge
Solution Advising
Functional Specification

+15 more

Qualifications

Bachelor's Degree in Engineering
BSEE
EET
MFET
Computer Engineering
AS in Engineering

About Phoenix Contact

phoenixcontact.com

Phoenix Contact, headquartered in Blomberg, Germany, is a global provider of industrial electrical engineering and automation products and solutions. The company designs and manufactures connectors, terminal blocks, power supplies, surge protection, PLCs, industrial Ethernet and wireless communication devices, and software for control, monitoring, and IIoT integration. Serving factory and process automation, energy, infrastructure, transportation, and e‑mobility markets, Phoenix Contact emphasizes modular, reliable hardware and scalable solutions that support Industry 4.0 and renewable energy applications.