Enterprise Customer Success Manager

AHEAD(29 days ago)

RemoteFull TimeSenior$111,369 - $150,492 (estimated)Customer Success

About this role

The Enterprise Client Success Manager at AHEAD owns the overall relationship with Managed Services customers, acting as the primary point of escalation and coordination between clients and internal services teams. The role focuses on maintaining strong client partnerships and aligning AHEAD’s services with customer expectations and business objectives. It also oversees contract lifecycle activities and supports ongoing service improvement initiatives for enterprise accounts.

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Required Skills

Customer Advocacy
Account Management
Service Level Management
Contract Renewal
Cross Selling
Upselling
Stakeholder Management
Reporting
Customer Onboarding
Expectation Management

+20 more

Qualifications

5+ years IT Service Account Management experience
ITIL Foundation Certification
PMI Project Management Professional

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.