Technical Account Manager

Planet Technologies(1 month ago)

RemoteFull TimeSenior$110,000 - $190,000Managed Services

About this role

The Technical Account Manager at Planet Technologies serves as the primary point of contact for managed services customers, ensuring their business objectives are met through Planet’s Microsoft-focused service offerings. The role sits within the Managed Services team and supports large public sector and commercial clients across the Eastern US. The position emphasizes maintaining strong client relationships, aligning service delivery with client expectations, and supporting impactful technology projects for federal and other public sector organizations. This is a remote role with potential Federal agency clearance requirements, including a 10-year background investigation and US citizenship.

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Required Skills

Account Management
Customer Support
Service Delivery
Customer Retention
Issue Resolution
Customer Satisfaction
Stakeholder Management
Escalation Management
Team Coordination
Project Management

+10 more

Qualifications

5 Years IT Account Management Experience
5 Years IT Managed Services Experience
5 Years IT Project Management Experience
Bachelor’s Degree
PMP Certification

About Planet Technologies

go-planet.com

Planet Technologies is a Microsoft-focused professional services firm that partners with public sector and government agencies to deliver cloud and IT solutions. They specialize in Microsoft-driven cloud migration, modern workplace, security, and compliance services to accelerate agencies' digital transformation. Planet provides architecture, implementation, managed services, and ongoing support to modernize infrastructure, strengthen security posture, and meet regulatory requirements. Their focus is helping government organizations achieve mission outcomes through Microsoft expertise and government-aware service delivery.