Enterprise Customer Success Manager
Smarsh(1 year ago)
About this role
The Strategic Customer Success Manager at Smarsh owns relationships with top enterprise and Fortune 500 clients, particularly in regulated financial industries. The role focuses on delivering business outcomes and value from Smarsh solutions, ensuring customers become strong advocates. It involves managing the entire customer lifecycle, from onboarding through renewal, with a heavy emphasis on governance and executive alignment. The position sits within the Enterprise Customer Success organization in London.
Required Skills
- Customer Lifecycle Management
- Executive Stakeholder Management
- Account Planning
- Customer Adoption
- Growth Strategy
- Customer Health Monitoring
- Risk Management
- Governance Management
- Issue Escalation
- Renewal Negotiation
+13 more
Qualifications
- BA/BS in Business
- BA/BS in Technology
About Smarsh
smarsh.comSmarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.