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Enterprise Customer Success Manager at Intercom - ApplyBlast

Enterprise Customer Success Manager

Intercom

4 months ago

3.6 on Glassdoor

Dublin, Ireland

Hybrid

Full Time

Senior

0 applicants

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About this role

An Enterprise Customer Success Manager at Fin partners with C-suite leaders to guide large enterprise customers through their AI-driven customer service transformation. The role involves acting as a trusted advisor and transformation architect to define automation roadmaps, manage complex success plans, and drive measurable business outcomes.

Responsibilities

Partner with C-suite leaders to guide enterprise AI transformation strategies
Act as a transformation architect defining automation and AI maturity roadmaps
Manage multi-threaded success plans across complex high-value accounts
Translate customer requirements into technical solution designs with engineering teams
Quantify customer value through ROI metrics and executive briefings

Skills

About Intercom

intercom.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.