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© All Rights Reserved. ApplyBlast.com
Fin
The Senior Customer Success Manager partners with large, complex customers to drive their AI-driven customer service transformation using Fin. This role involves guiding C-suite leaders through project scoping, adoption, and achieving measurable business outcomes. The position requires building trusted advisor relationships, developing automation roadmaps, and acting as the voice of the customer internally.
Company Size
1-10 employees
Fin is an AI Customer Agent developed by Intercom, used by over 12,000 of the world's leading brands to deliver perfect customer experiences across the entire customer journey — including service, sales, and ecommerce. Powered by Intercom's proprietary Apex AI models, Fin achieves industry-leading resolution rates and works across all channels including chat, voice, email, and social. Businesses can get started with a free trial and deploy Fin in under an hour, integrating with major helpdesks and tech stacks without engineering resources.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Fin.