Enterprise Onboarding & Implementation Specialist

Playground(1 month ago)

New York City, NYOnsiteFull TimeSenior$150,000 - $180,000Customer Experience

About this role

The Enterprise Onboarding & Implementation Specialist at Playground is responsible for leading the implementation of the company's child care management software for enterprise clients. This role includes managing the project lifecycle, conducting client discovery, and coordinating software configuration and integrations while providing strategic advice to ensure successful client adoption and satisfaction. The Specialist builds scalable processes and documentation to facilitate repeatable onboarding experiences and collaborates cross-functionally with internal teams to align on project deliverables.

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Required Skills

Enterprise Implementations
Strategic Advisor
Client Discovery
Configuration Management
Project Lifecycle Management
Process Scaling
Success Metrics Tracking
Handoff Facilitation
Cross-Functional Collaboration
SaaS Onboarding

+10 more

About Playground

www.tryplayground.com

Playground is a leading child care management software designed to streamline billing, registration, communication, attendance, and payroll for early education providers. With a focus on user-friendly features, it is trusted by over 300,000 providers and teachers, making it an essential tool for the child care industry. The platform is tailored to enhance administrative efficiency, improve communication between educators and parents, and ensure a smooth operational flow for childcare facilities. Playground’s comprehensive solution helps users effectively manage their daily tasks while fostering a supportive environment for children.