About this role
Hatch develops AI Customer Service Representatives for various communication channels, helping businesses improve their customer engagement and revenue. The company focuses on leveraging AI to streamline and scale enterprise customer service operations.
Required Skills
- product Management
- Enterprise Architecture
- Permission Systems
- Terraform
- Customer Communication
- CRM
- SaaS
- AI
- Admin Consoles
- Multi-Org Architecture
About Hatch
usehatchapp.comHatch is an innovative platform that employs AI-driven customer service representatives (CSRs) to engage with customers through SMS, email, and voice, significantly enhancing communication efficiency. The system allows businesses to build and deploy customized AI agents within 24 hours, improving response rates and streamlining the customer interaction process. By integrating seamlessly with existing systems, Hatch helps maximize revenue opportunities while minimizing overhead costs, making it a comprehensive solution for modern customer engagement. With proven results in increasing sales and improving customer experience, Hatch positions itself as a leader in the conversational AI space.
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