Enterprise Support Engineer
Meter(1 month ago)
About this role
The Enterprise Support Engineer at Meter is responsible for managing complex, high-impact support cases across multi-site networks, with a focus on troubleshooting issues that span various systems and partners. This role demands deep technical expertise and strong ownership, driving cases from initial triage to resolution while maintaining clear communication with both technical and non-technical stakeholders. The engineer will also document recurring issues and contribute to enhancing support processes, ensuring seamless connectivity for enterprise clients.
Required Skills
- Ownership
- Troubleshooting
- Networking Fundamentals
- Multi-Site Environments
- Clear Communication
- Escalation
- Technical Framing
- Documentation
- Runbook Improvement
- Customer Engagement
+4 more
About Meter
www.meter.comMeter is a network infrastructure company that focuses on providing comprehensive solutions for enterprises, including routing, switching, wireless connectivity, and application support. The company delivers a full-stack networking experience through its cutting-edge hardware and software, all available for a single monthly fee. With an emphasis on performance, security, and usability, Meter aims to streamline network management for businesses of all sizes, allowing for easy scalability and integration of multi-site operations.