Smartcat

Escalation Manager

Smartcat(9 days ago)

RemoteFull TimeSenior$0 - $0Customer Success
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About this role

Smartcat is at the forefront of integrating AI into transforming the future of work, enabling enterprises to build hybrid workforces that leverage human expertise alongside AI agents. The company’s platform combines generative AI with human workflows, serving a diverse range of global clients, including Fortune 500 companies, to enhance productivity and scalability.

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Required Skills

  • AI
  • Customer Service
  • Escalation Management
  • Stakeholder Communication
  • Project Management
  • Support Operations
  • Automation
  • KPI Reporting
  • Cross-Functional Leadership
  • Technical Support
Smartcat

About Smartcat

smartcat.com

Phrase is an AI-powered localization platform that helps teams create, manage, and scale multilingual content. It combines translation management, machine translation, terminology, workflow automation, and integrations with code repositories and CMSs to streamline localization across product, marketing, and customer communications. The platform provides collaborative editing, quality controls, and analytics to keep translations consistent and speed time-to-market. Companies choose Phrase for its all-in-one approach, developer-friendly APIs, and automation that reduces manual localization overhead.

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