Escalations Coordinator
Global Lending Services(9 days ago)
About this role
The Escalations Coordinator at GLS plays a vital role in ensuring positive customer experiences by handling complex customer cases related to auto loans. The role involves providing support to front line associates, resolving escalated issues, and contributing to improved customer service processes.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Conflict Management
- Microsoft Office
About Global Lending Services
glsauto.comGLS (Global Lending Services) is an auto finance company that provides vehicle loans and loan servicing to consumers, dealerships, banks, and online car-buying platforms. Serving over half a million customers and more than 13,000 dealers, GLS offers quick decisioning, multiple deal structures, and an online account/payment portal to help customers manage loans over their life. The company emphasizes customer experience, uses advanced analytics and technology to speed and improve lending, and positions itself as a preferred, award-winning lending partner for dealerships and financial partners.
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