Executive Customer Success Manager

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeSenior$133,849 - $179,003 (estimated)Customer Success

About this role

Genesys is hiring an Executive Customer Success Manager to own strategic enterprise customer relationships and outcomes for large accounts, primarily in financial services, banking, and government. The role is centered on ensuring customers realize value and transformation from the Genesys Cloud AI-powered experience orchestration platform while partnering closely with sales and internal stakeholders. This position focuses on high-value accounts (typically over $10M annually) and requires credible executive-level engagement.

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Required Skills

Customer Success
Strategic Accounts
Executive Stakeholder
C-Suite Engagement
Program Management
Operational Delivery
SaaS Adoption
AI Adoption
Revenue Expansion
Renewals

+10 more

About United States - Genesys Cloud Services, Inc.

genesys.com

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