Customer Success Manager
HeyGen(1 month ago)
About this role
HeyGen is hiring Customer Success Managers to ensure customers realize measurable business value from the platform and to drive retention and expansion. Roles span Onboarding & Scaled CS, Strategic Accounts, and Renewals, with accountability for outcome-oriented metrics and cross-functional partnership. CSMs will help scale enterprise customer success practices and define how success is delivered and measured across the customer lifecycle.
Required Skills
- Customer Success
- Value Realization
- Onboarding
- Strategic Accounts
- Renewals
- Executive Communication
- Account Management
- Playbook Development
- Forecasting
- Churn Mitigation
+4 more
About HeyGen
heygen.comHeyGen is an AI video creation platform that turns text, images, or audio into finished videos with narration, captions, visuals, and animations. It provides text-to-video tools, customizable templates, and lifelike AI presenters to rapidly produce marketing, training, and social content. Users can generate multilingual voiceovers and polished edits without studio equipment, speeding up content production workflows. HeyGen targets creators and businesses looking for fast, scalable video production via an easy web app (and enterprise integrations).
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