Executive, Fulfilment (Key Account Management)

This role focuses on managing and nurturing relationships with existing fulfilment clients at Ninja Van in Shah Alam. The position supports customers throughout onboarding and ongoing usage, ensuring their operational and system needs are addressed. It involves coordinating with internal teams to align services with client expectations and maintain strong customer satisfaction and retention. The role also contributes to continuous improvement of fulfilment services through feedback and data-driven insights.