Executive, Fulfilment (Key Account Management)
Ninja Van(1 month ago)
About this role
This role focuses on managing and nurturing relationships with existing fulfilment clients at Ninja Van in Shah Alam. The position supports customers throughout onboarding and ongoing usage, ensuring their operational and system needs are addressed. It involves coordinating with internal teams to align services with client expectations and maintain strong customer satisfaction and retention. The role also contributes to continuous improvement of fulfilment services through feedback and data-driven insights.
Required Skills
- Client Management
- Customer Onboarding
- Customer Training
- Customer Support
- Operations Management
- Change Management
- Stakeholder Coordination
- Customer Retention
- Data Documentation
- Presentation Development
+9 more
Qualifications
- Diploma in Any Field
- Degree in Any Field
About Ninja Van
ninjavan.coNinja Van is a Singapore-founded, tech-enabled logistics and last-mile courier provider serving e-commerce merchants and consumers across six Southeast Asian countries. It offers parcel delivery, fulfillment, tracking and merchant tools — including API integrations and platform services — to simplify shipping for businesses of all sizes. Ninja Van emphasizes wide regional coverage, reliable door-to-door delivery, and digital operations to streamline cross-border and domestic logistics.