Customer Success Manager - Mid Market
Benepass(2 months ago)
About this role
The Customer Success Manager - Mid Market at Benepass is tasked with managing and nurturing relationships with midmarket clients to ensure satisfaction, retention, and growth. This role involves onboarding customers, providing product training, identifying upsell opportunities, monitoring account health, and gathering feedback for product improvements. The CSM works closely with cross-functional teams, including sales and engineering, to enhance customer experiences and develop scalable processes tailored to client needs.
Required Skills
- Customer Success
- Client Relationships
- Customer Satisfaction
- Retention
- Growth
- Onboarding
- Product Training
- Metrics Monitoring
- Customer Feedback
- Process Improvement
+7 more
About Benepass
www.getbenepass.comBenepass is a financial technology company that specializes in providing flexible employee benefits solutions tailored for today's diverse workforce. Founded in 2019, the platform focuses on customizable benefits such as Lifestyle Spending Accounts (LSAs), Health Savings Accounts (HSAs), and wellness stipends, enabling employees to use their benefits in ways that fit their unique lifestyles. With its streamlined technology, Benepass empowers organizations to enhance employee engagement, optimize budgets, and simplify benefits administration. The company is headquartered in New York City and is backed by notable investors, including Y Combinator.
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