Executive, Fulfilment (Shipper Support)

Ninja Van(1 month ago)

Shah Alam, Selangor, Malaysia, Selangor, Malaysia, MalaysiaOnsiteFull TimeMedior$54,263 - $73,650 (estimated)Account Management

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About this role

This role manages end-to-end relationships with key customer accounts for a leading tech-enabled logistics company in Southeast Asia. The position focuses on ensuring smooth onboarding, ongoing service quality, and accurate billing and reporting for clients. It also involves handling aftersales issues, coordinating with internal operations teams, and supporting strategic key accounts. The role contributes to maintaining high customer satisfaction and supporting the growth of client accounts within the logistics and e-commerce ecosystem.

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Required Skills

Account Management
Customer Success
Client Servicing
Service Recovery
Billing Management
Claims Handling
Revenue Growth
Contract Renewal
Stakeholder Management
Operations Coordination

+14 more

Qualifications

Degree from reputable university

About Ninja Van

ninjavan.co

Ninja Van is a Singapore-founded, tech-enabled logistics and last-mile courier provider serving e-commerce merchants and consumers across six Southeast Asian countries. It offers parcel delivery, fulfillment, tracking and merchant tools — including API integrations and platform services — to simplify shipping for businesses of all sizes. Ninja Van emphasizes wide regional coverage, reliable door-to-door delivery, and digital operations to streamline cross-border and domestic logistics.

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