Expansion Account Manager
incident.io(26 days ago)
About this role
The Expansion Account Manager at incident.io is responsible for managing a portfolio of scaled customers, guiding them through post-sales stages to ensure they achieve their desired outcomes with the AI incident response platform. This role focuses on driving customer adoption, retention, and revenue growth through data-driven strategies and proactive engagement, while identifying upsell and cross-sell opportunities. The position requires strong project management and communication skills to enhance the customer experience and mitigate churn risks effectively.
Required Skills
- Customer Management
- Adoption Strategies
- Upsell Opportunities
- Project Management
- Communication Skills
- Customer Success
- Relationship Building
- Time Management
- Technical Understanding
- SaaS Experience
About incident.io
incident.ioincident.io is an all-in-one incident management platform designed to streamline on-call scheduling, facilitate real-time incident response, and provide integrated status pages. It is aimed at helping teams quickly resolve issues and minimize downtime through its unified interface. By leveraging incident.io's capabilities, organizations can improve their incident management processes and enhance their operational efficiency.
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