Expansion Account Manager

The Expansion Account Manager at incident.io is responsible for managing a portfolio of scaled customers, guiding them through post-sales stages to ensure they achieve their desired outcomes with the AI incident response platform. This role focuses on driving customer adoption, retention, and revenue growth through data-driven strategies and proactive engagement, while identifying upsell and cross-sell opportunities. The position requires strong project management and communication skills to enhance the customer experience and mitigate churn risks effectively.