Customer Success Manager, Key Accounts

BitSight Technologies : BitSight Technologies Singapore PTE LTD(1 month ago)

HybridFull TimeSenior$65,000 - $95,000Customer Success

About this role

The Key Account Customer Success Manager at Bitsight is a post-sale strategic advisor responsible for managing a portfolio of high-value, complex customers to ensure they achieve desired outcomes with Bitsight’s cyber risk intelligence platform. The role focuses on customer satisfaction, product adoption, value realization, and retention while coordinating with sales, product, and support teams. It emphasizes driving renewals, identifying expansion opportunities, and aligning Bitsight capabilities with customers’ security and business priorities.

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Required Skills

Customer Success
Account Management
Onboarding
Renewal Management
Stakeholder Management
Product Adoption
Risk Mitigation
Presentation
Troubleshooting

About BitSight Technologies : BitSight Technologies Singapore PTE LTD

bitsight.com

Bitsight is a leader in cyber risk intelligence, providing organizations with real-time insights into their security posture and external attack surfaces. Their innovative platform leverages AI to deliver comprehensive threat intelligence and third-party risk management solutions, ensuring businesses can effectively manage vulnerabilities and enhance resilience against cyber threats. With a focus on delivering actionable data, Bitsight empowers security teams to make informed decisions and prioritize risk management strategies.

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