Experience Owner Lead - Member Communications
USAA(14 days ago)
About this role
USAA seeks a dedicated Experience Owner Lead to oversee the member communications strategy, focusing on coordinating communication timing, prioritization, and approvals. The role involves managing a critical system that orchestrates customer interactions to enhance experience and operational efficiency. It is a leadership position that requires strategic and tactical oversight within a customer-focused environment.
Required Skills
- Communication
- Process Improvement
- Data Analysis
- Customer Experience
- Strategy
- Regulatory Compliance
- Change Management
- Risk Management
- Human-Centered Design
- Data Visualization
About USAA
usaajobs.comAt USAA, we know the best way to serve our members is by building the best team. Learn more about careers at USAA and view available jobs here.
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