Customer Experience Specialist (Temporary)

Tin Can(1 month ago)

RemoteContractJunior$46,436 - $63,286 (estimated)Customer Experience

About this role

A Customer Experience Specialist (Temporary) at Tin Can is responsible for providing warm and supportive assistance to customers via various channels such as email, text, and social media. This role involves troubleshooting issues, maintaining response times, ensuring customer satisfaction, and creating personalized interactions that enhance the user experience. The Specialist will also contribute to refining support processes and templates while engaging with the community in a thoughtful, human-centered manner.

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Required Skills

Customer Support
Troubleshooting
Communication Skills
Empathy
Problem Solving
Writing Skills
Organization
Time Management
Virtual Assistance
Adaptability

+3 more

About Tin Can

tincan.kids

Tin Can is a unique voice communication device designed for kids, functioning as a Wi-Fi-enabled landline that encourages real conversations without screens, texts, or strangers. The device allows children to connect securely with approved contacts, including friends and family members, while offering parental controls for contact management. With an emphasis on simplicity and safety, Tin Can provides a nostalgic calling experience, reminiscent of traditional telephones. The product aims to foster independence in communication for kids during the no-smartphone years.