Customer Experience Specialist (Temporary)
Tin Can
About this role
A Customer Experience Specialist (Temporary) at Tin Can is responsible for providing warm and supportive assistance to customers via various channels such as email, text, and social media. This role involves troubleshooting issues, maintaining response times, ensuring customer satisfaction, and creating personalized interactions that enhance the user experience. The Specialist will also contribute to refining support processes and templates while engaging with the community in a thoughtful, human-centered manner.
Skills
About Tin Can
tincan.kidsTin Can is a unique voice communication device designed for kids, functioning as a Wi-Fi-enabled landline that encourages real conversations without screens, texts, or strangers. The device allows children to connect securely with approved contacts, including friends and family members, while offering parental controls for contact management. With an emphasis on simplicity and safety, Tin Can provides a nostalgic calling experience, reminiscent of traditional telephones. The product aims to foster independence in communication for kids during the no-smartphone years.
Recent company news
Seattle's ChildSeattle startup brings back the landline for a new generation
1 month ago
dominoRead This Before Getting a Tin Can, the Viral Kids’ Landline Phone
3 weeks ago
GeekWireTin Can dials up another $12M to meet soaring demand for landline-style phone for kids
Dec 18, 2025
New York Magazine‘Is Grandma Home?’ Our Kids Love Yapping Away on Tin Can’s Landline.
Sep 23, 2025
Colorado Public RadioCan ‘Tin Can’ be the answer to delaying smartphone use? Some Colorado families are giving it a try
1 month ago
About Tin Can
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Tin Can.
Salary
$46k – $63k
per year
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