Field Manager, Follow up & Call Center

GiveDirectly(12 days ago)

Kampala, UgandaOnsiteFull TimeManager$26,735 - $26,735Programs

About this role

The Field Manager, Follow Up & Call Center will lead GiveDirectly’s follow-up and call-center functions in Kampala, overseeing monitoring of recipients after transfers and ensuring high standards of beneficiary experience and data integrity. The role reports to the Program Manager and supports scaling and operational excellence across field teams.

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Required Skills

Team Management
Call Center
Data Integrity
Case Management
Process Improvement
Reporting
Monitoring
Mentorship
Communication
Fraud Detection

Qualifications

University Degree

About GiveDirectly

givedirectly.org

GiveDirectly is a nonprofit that enables donors to send unconditional cash transfers directly to people living in poverty. It delivers payments (often via mobile money and bank transfers) and runs programs in multiple countries, guided by rigorous evidence, randomized evaluations, and values of efficiency, transparency, and respect. Donors choose GiveDirectly for its low-friction, evidence-driven approach to poverty alleviation and open reporting on impact and finances.