Call Center Analyst
The City of Fort Worth(19 days ago)
About this role
A Call Center Analyst position with the City of Fort Worth is integral to the Water Customer Relations Department, focusing on tracking and analyzing call flow patterns to improve performance. The role emphasizes data compilation, metric reporting, and system enhancements while fostering a customer-centric environment.
Required Skills
- Call Center Operations
- Data Analysis
- Performance Metrics
- Customer Relations
Qualifications
- Bachelor’s Degree in Public Administration
- Bachelor’s Degree in Business Administration
- Bachelor’s Degree in Related Field
- Four Years Experience in Call Center Analysis
About The City of Fort Worth
fortworthtexas.govThe City of Fort Worth is the municipal government for Fort Worth, Texas—ranked the 11th largest and one of the fastest‑growing cities in the U.S., home to more than one million residents. It provides core city services including public safety, utilities, transportation and infrastructure, planning and development, parks and recreation, and community programs for residents and businesses. The city also supports economic development, civic engagement, and online access to services and information through its official website and digital tools.