Field Technical Specialist I
Imagine IT
About this role
Imagine IT is seeking a Field Technical Specialist I to join its service delivery team and provide remote and onsite technical support. The role serves as the frontline for resolving issues and building trust with clients, blending technical expertise with empathy and professionalism. This position focuses on delivering excellent support, collaborating across teams, and maintaining clear documentation while supporting occasional on-call coverage.
Skills
About Imagine IT
imagineiti.comImagine IT (IMIT) is a strategy-driven managed service provider operating in Minnesota, Kansas, and Michigan. They deliver managed IT support, cybersecurity solutions, cloud and infrastructure management, backup/disaster recovery, and digital business transformation services. IMIT focuses on aligning technology with business objectives to improve security, reliability, and operational efficiency for mid-market and enterprise clients. Their offering combines proactive managed services and strategic consulting to modernize IT, reduce risk, and enable growth.
About Imagine IT
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k – $59k
per year